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Powering Real-Time Coordination at the Port of Los Angeles
Retrofitting mission-critical spaces to improve system reliability and accelerate response times across security teams
Project Snapshot
End User: Port of Los Angeles
Integrator: Convergint
Industry: Maritime transportation and logistics
Location: Los Angeles, CA U.S.A.
Implemented Solutions: VuWall PAK and TRx platform, INFiLED video walls, Milestone XProtect VMS
Main ROI: Faster response times and increased situational awareness
Introduction
As one of the busiest seaports in North America, the Port of Los Angeles relies on advanced security and operations technology to coordinate multiple agencies, including law enforcement, federal authorities, and emergency response teams. To support both day-to-day operations and large-scale events like Fleet Week, Convergint, the Port’s trusted systems integrator and VuWall partner, was tasked with modernizing video wall operations across several control rooms with a solution designed for reliable, mission-critical performance.
Challenge
The Port’s previous systems suffered from reliability issues and lacked the flexibility to quickly switch layouts during critical incidents. Operators often faced complex reconfigurations at the worst possible moments, creating unnecessary delays and operational friction. The Port needed a dependable, easy-to-use video wall management system that could simplify workflows, minimize downtime, and enable seamless transitions between sources, layouts, and response scenarios.
Convergint was tasked with retrofitting three rooms that serve the Port Police, Coast Guard, FBI, Customs and Border Protection, and other agencies that rely on real-time video, analytics alerts, drone operations, and aircraft tracking:
- Roll Call Room: Dedicated operational space used for shift briefings, task assignments, and personnel accountability at the start of each work shift.
- Threat Detection Center: 24/7 monitoring environment where analytics alerts, security events, and vessel movements are assessed for potential security risks and critical incidents, including unauthorized access to restricted areas.
- Dispatch PPOC Room: Part of the 911/Dispatch Center, used to coordinate response to situations, plan event patrols, and executive breakout sessions for large events.
Solution
To support day-to-day security operations, Convergint selected VuWall’s TRx and PAK solutions to work seamlessly with some of the Port’s existing technologies, an important consideration for the modernization. These technologies included:
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INFiLED LED video walls in The Roll Call Room and the Threat Detection Center.
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Milestone XProtect: Milestone IP-based surveillance cameras to observe traffic and movement across the facilities.
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The Port also uses services like a Drone First Responder (DFR) system, air traffic tracking systems, and access control systems.
VuWall TRx Centralized Management
TRx integrates directly with the Port’s existing Milestone VMS through a native plug-in: it allows operators to drag and drop camera feeds onto the video wall and instantly recall predefined layouts. The intuitive interface simplifies daily monitoring while enables rapid transitions during high-pressure situations, helping teams respond faster and with greater confidence.
PAK Video Wall & KVM Nodes
PAK supports the Port’s distributed video wall design, enabling consistent workflows across multiple spaces and future expansion as operational requirements evolve. Built on a modular architecture, it provides the flexibility to scale its environment without redesigning its infrastructure, while maintaining a standardized platform that is easier to manage and support over time.
VuWall ControlVu PoE Touch Panel
ControlVu™ gives operators the freedom to securely change layouts and control devices with a simple touch. The web-based control panel designer enables users to quickly & easily create fully customized panels without the need for any programming. Conceived to complement VuWall’s TRx platform, the touch panel empowers operators with the ability to quickly adapt to ongoing events for optimal decision-making speed.
Results
Since the deployment, the Port has improved reliability and ease of use across daily operations. In the Threat Detection Center, operators can shift from monitoring analytics alerts to displaying a full mission-critical operational view at the touch of a button. Preset-based workflows reduce complexity, standardize common responses, and ensure the right information is displayed at the right time to support real-time situational awareness. As a result, teams spend less time managing technology and more time assessing events, coordinating across agencies, and making faster, more informed decisions with more confidence, even in high-pressure situations.
Being able to quickly bring the most critical information onto the video wall helps operators respond more effectively as situations evolve. That’s exactly what VuWall’s technology enables.
— Josh Lloyd, Program Manager at Convergint
What’s Next?
For Convergint, VuWall’s flexibility and scalability have laid the groundwork for the next phases of the project. The new system is ready to expand into the Port’s Department Operations Center, as well as additional conference rooms and command centers. The standardized architecture has reduced service calls, simplified ongoing management, and improved overall user satisfaction. Together, these benefits deliver a strong return on investment and provide a scalable foundation for the Port’s future growth.
About Convergint
Convergint is a global systems integrator specializing in security, audio-visual, fire alarm, and building automation solutions. The company designs, installs, and supports mission-critical technology infrastructures for enterprise and government clients, delivering integrated systems that improve safety, operational efficiency, and situational awareness.
About the Port of Los Angeles
The Port of Los Angeles is the busiest container port in the United States, facilitating international trade and supply chain logistics across the Pacific. It supports maritime cargo operations, public safety, environmental programs, and multi-agency coordination while serving as a critical gateway for global commerce.
