CASE STUDY: Jewish General Hospital Command Center
Step into the heart of modern healthcare, where VuWall’s advanced video wall solutions are enhancing operations and patient care.
The Jewish General Hospital (JGH), located in Montreal, is part of the CIUSSS West-Central Montreal and is renowned for its dedication to delivering user-centered healthcare. In 2020, JGH took a significant step towards enhancing its healthcare delivery by establishing the C4 Command Centre. The name C4 signifies the center’s focus on Care, Communicate, Collaborate, and Create, reflecting its mission to streamline hospital operations and improve patient care across the CIUSSS network.
The C4 Command Centre was designed to act as a central hub for coordinating various aspects of patient care and hospital operations. It brings together representatives from multiple directorates within the CIUSSS and allows them to work alongside managers to oversee and streamline patient care processes.
Customer Quote
“VuWall was instrumental in achieving the hospital’s vision for greater collaboration between clinicians working across the continuum of care. C4 is the most advanced and robust hospital command center in the province providing the intelligence and insight that’s essential for improving patient care. We’re happy to report that as a result, C4 is contributing to a remarkable reduction in the average hospital stay by one day.”
– Erin Cook, Director of Quality, Transformation, Evaluation, Value, Clinical and Organizational Ethics, and Virtual Care at the Jewish General Hospital
Challenge
C4’s first operational space was humble, providing a foundation from which to build the necessary infrastructure for a more comprehensive data analysis. It was designed as a temporary space until the group’s operational needs were clearer. It housed 11 displays but lacked the visualization tools to easily access and manage the variety of data and information the team needed. In order to have an accurate understanding of patient needs and care, a key element of the C4’s design hinged on multiple video walls driven by a comprehensive visualization system. The screens needed to be able to display a large volume of information from many departments; for instance, the latest information about the condition and status of patients and other healthcare users at JGH and within the CIUSSS.
Additionally, this information needed to be presented from multiple perspectives with data originating from an evolving number of sites and departments across the network as well as from external partners. From the onset of the project GoMultimedia, their Design Consultant, was tasked with designing the space and its flexible visualization system that not only would provide for C4’s current needs but also be able to address technological challenges in the future. Solotech, the AV integrator, was selected to build, deploy, and support the project.
Solution
- Relocation and Expansion: C4 moved to a central, larger space with 35 new LG video wall displays for a total of 7 video walls, including a 6×2 and 4×2 in the main command center, two 3×2 walls in the adjacent crisis room and 3 more in 3 satellite rooms each with its own 2×2 video wall, including cardiology and mental health departments.
- KVM Management: The secure VuStream 350 IP KVM encoders allow staff to conveniently control their IP sources remotely with a keyboard and mouse.
- Enhanced Capabilities: Nine operator workstations with RealVNC software allowed secure, rapid information sharing, enhancing decision-making processes.
- Technology: VuWall’s video wall control and management solutions, including 12 PAK video wall & KVM nodes, 27 VuStream encoders (5x VuStream 150 single channel H.264, 4x VuStream E220/240 dual channel H.264, and 18x VuStream 350 IP KVM), and three Application Servers to stream, share, control, and visualize websites, dashboards, and applications across the network. Finally, everything is tied together by the TRx Centralized Video Wall Management Platform, to easily handle the complex content needs and ensure high availability and reliability.
RESULT
Incorporating VuWall video wall solutions into the new C4 command center resulted in significant improvements for the hospital staff and patient care. With VuWall’s video wall platform, the team has a clearer, more comprehensive visualization of CIUSSS’ activities and users. They can view a large volume of information from a diverse number of sources and real-time perspectives of what is happening at various CIUSSS sites. This enables the team to identify what situations need immediate attention and helps to speed up the decision-making process. As a result, the C4 team can make rapid, well–informed decisions on patient needs everywhere in the network, which enables the JGH to further improve overall care and health outcomes.
Design Consultant Quote
“Our goal was to provide a tool that not only meets the CIUSSS’s current needs, but that can also adapt swiftly to the ever-changing landscape of healthcare, information and technology. The dedication of the VuWall team was simply outstanding and demonstrates their commitment to innovation and excellence in healthcare.”
– Dominic Régimbald, Go Multimedia – Design Consultant
Integrator Quote
“VuWall’s advanced video wall and KVM technology helped our team of critical applications specialists to build the transformative system that the Jewish General Hospital had envisioned. VuWall allowed us to deliver the secure, reliable and easy-to-use solution that the hospital needed to achieve their goals. The system processes data and information from various sources required to make swift decisions, thereby truly transforming and maximizing patient care. Through the capabilities of the VuWall system, C4 has put JGH at the forefront of healthcare.”
– Jonathan Henri, Solotech, Global Market Leader – Critical Applications
About Go Multimedia
Founded in 1995, Go multimedia participates in the scenographic and technological design of many major projects, both in Quebec, Canada and internationally. For nearly thirty years, they’ve been deploying our expertise on construction and renovation projects, including heritage buildings. Organizations globally use their services to design their projects and find the most appropriate technological and scenographic integration solution.
About Solotech
Solotech is a premier global provider of integrated audiovisual and entertainment technology services, namely the 5th largest AV integrator in the world. With over 40 years of industry experience, Solotech offers innovative solutions in audio, video, lighting, rigging, and staging for live events, concerts, corporate events, and permanent installations. Renowned for their technical expertise and client-centric approach, Solotech continues to push the boundaries of technology to deliver unforgettable experiences worldwide.
About Jewish General Hospital
The Jewish General Hospital (JGH) is a prominent healthcare institution located in Montreal, Quebec, Canada. Founded in 1934, it serves as a tertiary referral center offering a wide range of medical services and specialized care. The hospital is known for its excellence in patient care, teaching, and research, affiliated with McGill University. JGH is recognized for its commitment to innovative medical practices and community health initiatives, providing compassionate care to a diverse population.
Related Products
TRx Platform
An interoperable and easy-to-use software solution to manage & control any source to any display or video wall.
PAK
A compact and cost-effective video wall processor that can work as a standalone unit or can be stitched to each other to build an IP video wall of any size.
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