Video Wall Case Study: Jewish General Hospital Command Center

The Jewish General Hospital (JGH), located in Montreal, is part of the CIUSSS West-Central Montreal and is renowned for its dedication to delivering user-centered healthcare. In 2020, JGH took a significant step towards enhancing its healthcare delivery by establishing the C4 Command Centre. The name C4 signifies the center’s focus on Care, Communicate, Collaborate, and Create, reflecting its mission to streamline hospital operations and improve patient care across the CIUSSS network.

The C4 Command Centre was designed to act as a central hub for coordinating various aspects of patient care and hospital operations. It brings together representatives from multiple directorates within the CIUSSS and allows them to work alongside managers to oversee and streamline patient care processes.

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Customer Quote

“VuWall was instrumental in achieving the hospital’s vision for greater collaboration between clinicians working across the continuum of care. C4 is the most advanced and robust hospital command center in the province providing the intelligence and insight that’s essential for improving patient care. We’re happy to report that as a result, C4 is contributing to a remarkable reduction in the average hospital stay by one day.”

– Erin Cook, Director of Quality, Transformation, Evaluation, Value, Clinical and Organizational Ethics, and Virtual Care at the Jewish General Hospital

Desafío

C4’s first operational space was humble, providing a foundation from which to build the necessary infrastructure for a more comprehensive data analysis. It was designed as a temporary space until the group’s operational needs were clearer. En housed 11 displays but lacked the visualization tools to easily access and manage the variety of data and information the team needed. In order to tienen an accurate understanding of patient needs and care, a key element of the C4’s design hinged on multiple video walls driven by a completo visualization system. The screens needed to be able to display a large volume of information from many departments; for instance, the latest information about the condition and status of patients and other healthcare users at JGH and within the CIUSSS.

Additionally, this information needed to be presented from multiple perspectives con data originating from an evolving number of sites and departments across the network as well as from external partners. From the onset of the project GoMultimedia, their Design Consultant, was tasked with designing the space and its flexible visualization system that not only would provide for C4’s current needs but also be able to address technological challenges in the future. Solotech, the Integrador audiovisual, was selected to build, deploy, and support the project. 

Design Consultant Quote

“Our goal was to provide a tool that not only meets the CIUSSS’s current needs, but that can also adapt swiftly to the ever-changing landscape of healthcare, information and technology. The dedication of the VuWall team was simply outstanding and demonstrates their commitment to innovation and excellence in healthcare.”

– Dominic Régimbald, Go Multimedia – Design Consultant

Presupuesto integrador

“VuWall’s advanced video wall and KVM technology helped our team of critical applications specialists to build the transformative system that the Jewish General Hospital had envisioned. VuWall allowed us to deliver the secure, reliable and easy-to-use solution that the hospital needed to achieve their goals. The system processes data and information from various sources required to make swift decisions, thereby truly transforming and maximizing patient care. Through the capabilities of the VuWall system, C4 has put JGH at the forefront of healthcare.”

– Jonathan Henri, Solotech, Global Market Leader – Critical Applications