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Smooth Sailing with Smarter Control
How MSC Cruise Management Transformed Its 24/7 Operations with VuWall and Cinos
MSC Cruise Management UK, part of one of the world’s largest and fastest-growing cruise lines, runs a 24/7 control center in Uxbridge to ensure safety and coordination of its global fleet. As operations grew, the existing control room—relying on multiple PCs and disjointed workflows—became a bottleneck to efficiency and real-time decision-making. To modernize, MSC partnered with AV integrator Cinos and deployed VuWall’s TRx Centralized Management Platform.
VuWall’s technology transformed the space, streamlining content control and boosting collaboration. With integrated VuStream encoders, a ControlVu touch interface, and seamless video wall management, the upgraded system gave MSC’s operators the flexibility, visibility, and responsiveness to operate confidently and agilely—now and into the future.
Défi
MSC’s Maritime Support Centre (MSC) in Uxbridge operates 24/7 to ensure the safety and coordination of vessels around the world. The control room team was limited by a fragmented setup, requiring multiple computers to access different systems. Operators couldn’t view multiple dashboards or switch between sources quickly. Collaboration with other departments and remote offices was also hindered by the lack of integration across locations.
Requirements
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Centralized access to operational dashboards and data
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Improved visibility and decision-making
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Real-time content switching across multiple sources
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Integration with other offices and departments
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A reliable, scalable platform without disrupting 24/7 operations
Solution
Cinos, a trusted AV integration partner, delivered a comprehensive upgrade centered around VuWall’s TRx centralized management platform. The new setup included:
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VuWall TRx for unified control of all video wall content
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VuStream encoders to broadcast desktops directly to the video wall
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Panneau tactile ControlVu for managing video, audio, and lighting from one interface
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Integration with existing Samsung LED displays
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Linking the president’s and communications offices for cross-room content sharing
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Custom display layouts and presets tailored to operator workflows
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Microsoft Teams Rooms integration for improved cross-site collaboration
Deployed in just four months, during live operations, with near-zero downtime.
Résultats
MSC’s upgraded control room now supports:
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Instant content switching from a single dashboard
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Real-time monitoring and response across departments
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Stronger collaboration between control room and executive offices
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Reduced operator workload by eliminating redundant hardware and manual processes
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Scalability for future growth, including plans to expand to the Geneva office
“The upgrade has allowed our team to effortlessly switch between multiple content sources and enhanced our ability to monitor and respond in real time. Cinos has delivered a solution that strengthens collaboration and supports our long-term needs.”
- Fabio Lobascio, Manager of Maritime Support Centre & Deputy Crisis Response, MSC Cruise Management
About Cinos
Cinos is a global systems integrator specializing in audio-visual, unified communications, and IT solutions. Founded in 2007 and headquartered in the UK, Cinos delivers end-to-end technology services across sectors including government, healthcare, finance, and education. With offices in Europe, North America, and Asia, the company helps organizations enhance collaboration, connectivity, and operational efficiency through innovative, secure, and scalable solutions.
About MSC Cruises
MSC Cruises is the world’s third-largest cruise brand and a global leader in the maritime industry, renowned for its strong European heritage and commitment to innovation. Operating across Europe, South America, the Gulf, and Southern Africa, MSC Cruises serves millions of passengers annually with a growing fleet of modern vessels. With over 30,000 employees worldwide, the company is dedicated to delivering exceptional guest experiences while advancing sustainable and efficient maritime operations.
Produits apparentés
PAK
Un processeur de mur vidéo compact et rentable qui peut fonctionner de manière autonome ou être assemblé pour créer un mur vidéo IP de n'importe quelle taille. EN SAVOIR PLUS
Plate-forme TRx
Une solution logicielle interopérable et facile à utiliser pour gérer et contrôler n'importe quelle source vers n'importe quel écran ou mur vidéo. EN SAVOIR PLUS
VuStream 150
Diffusez des vidéos de haute qualité sur des réseaux standard. Le VuStream 150 est doté d'une fonction pass-through 4:4:4, d'un encodage et d'un streaming 4:2:2 et d'une fonction PoE. EN SAVOIR PLUS
ControlVu
ControlVu donne aux opérateurs la liberté de modifier les dispositions et les dispositifs de contrôle d'une simple pression. EN SAVOIR PLUS
